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East Tennessee Water Delivery
The back of the water delivery truck with its red fill hose reeled up, parked in front of a multi-story wooden cabin

Emergency water

Emergency water delivery when you run out

Dry well, empty holding tank, a pool or hot tub that has to be full tonight, or a job site that stopped because the water did. Call us, tell us where you are and roughly how much you need, and we haul potable water to the property, usually the same day.
Call (865) 622-2022 Get water delivered today

Emergency line answered 24/7. Standard delivery hours are 9am to 9pm daily, but the phone is answered 24/7 for dry wells and other emergencies. Call any hour and we will roll a truck as soon as we safely can.

What to do when the water stops

  1. 1

    Stop the draw

    If a well has run dry, kill power to the pump before it burns out. On a tank, pool or job site, shut off whatever is pulling water so you are not chasing a moving target.

  2. 2

    Call us with the details

    Call (865) 622-2022 with the address, what we are filling, and rough gallons. If you are not sure, we help you work it out on the phone.

  3. 3

    Clear the access

    Move vehicles, unlock the gate or send the code, and tell us about steep or narrow drives so we bring enough hose.

  4. 4

    We fill and you are back on

    The driver hauls the load, fills the well casing, cistern or tank, and confirms the delivery. Most households are running normally again the same day.

Why properties run out of water around here

East Tennessee wells drop for a few predictable reasons. Late-summer dry stretches pull the water table down, especially on the ridges above Sevierville and the mountain properties around Gatlinburg. Heavy draw from filling a pool or watering livestock can outrun a slow-recovery well. Older wells silt in, and pumps lose prime or fail outright. None of those get fixed the same afternoon, but a load of water buys you the time to get a well contractor out without moving the family to a hotel.

Plenty of emergency calls have nothing to do with a well. A cabin holding tank runs out with guests checking in, a hot tub or pool has to be full before the weekend, a livestock trough is empty in the heat, or a contractor loses a day because there is no water on the site. Same trucks, same water, same day when we can get there.

Every load is potable water pulled from wells and utility water departments, the same water you would drink from a tap. We do not haul reclaimed or non-potable water.

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Common questions

My well ran dry, what do I do right now?
Turn the pump off so it does not run dry and burn out, then call (865) 622-2022. We can usually haul potable water to a Sevier County address the same day and fill the well casing or your holding tank so the house runs again.
Do you answer the phone after hours?
Yes. Standard delivery hours are daily 9am - 9pm, but the emergency line is answered 24/7. Call (865) 622-2022 at any hour and we will get a truck rolling as soon as we safely can.
How fast can you get emergency water out?
Calls are answered around the clock and deliveries normally run daily 9am - 9pm. Sevierville, Pigeon Forge, Gatlinburg, Seymour and Kodak are usually same day if you call early. Further out is typically same or next day depending on the load, and true after-hours emergencies are dispatched as soon as a driver and a fill point are available.
How much water do I need to get by?
A typical household uses 150 to 300 gallons a day. Most emergency fills are 1,000 to 3,000 gallons, which buys a week or more while you sort out the well. Larger tanks and multi-family properties take more.
Can you put water directly into my well?
Yes. Filling the well casing is common when the water table drops or a pump loses prime. We can also fill a cistern, holding tank or temporary storage tank if that is what the plumbing runs from.
What does an emergency delivery cost?
The same as any load, $400 per 1,000 gallons in 1,000 gallon increments, with discounts on large volume deliveries. We do not add an emergency surcharge.
Do I have to be home?
No. Send the gate or door codes and tell us where the fill point is, and the driver handles it and confirms the delivery when the tank is full.

Out of water right now? Call (865) 622-2022 and we will tell you straight how fast we can be there.